Period: June 2014 – June 2018
Role: Senior Infrastructure Specialist (Interim)
Centric Financial Solutions & Services is an independent service provider offering a broad range of business process outsourcing (BPO) solutions. Since 2004, they’ve specialized in insourcing and managing back-office processes for payments, savings, securities, loans, and cards. Their clients include insurance companies, banks, and national financial institutions. Centric FSS handles hosting and management of mission-critical applications and data, with secure, client-segregated infrastructure based on VMware, Windows Server, and Citrix technologies.
My key responsibilities included:
- Supporting and advising 2nd-line colleagues with complex issues on VMware, Windows Server, Citrix XenApp/XenDesktop, SCCM, and Active Directory
- Leading knowledge transfer sessions and onboarding for new colleagues and customers
- Managing and upgrading Microsoft SCCM environments, including creating and deploying MSI packages and new OS images for HP Thin Clients and VDI (Citrix XenDesktop)
- Rolling out software and performing upgrades for Citrix and Windows servers
- Performing migrations and upgrades: Windows Server 2003/2008 to 2012/2016 (including applications), Hyper-V to VMware (using PlateSpin), and Active Directory upgrades
- Conducting backup and restore tests (Windows Server, Exchange, Active Directory)
- Implementing changes in Active Directory, Exchange, file servers, and VMware
- Designing and implementing Azure Multifactor Authentication for Office 365 and federated cloud apps
- Implementing and modifying Microsoft Active Directory Federation Services (ADFS)
- Overseeing vendor activities and coordinating with software/application suppliers
- Monitoring infrastructure performance and availability using SCOM
